IVR For El Gamal Clinic

Interactive Voice Response (IVR) is a technology that enables automated interaction with callers through a telephone system. It allows businesses to create a menu system that guides customers to the information or service they need by prompting them to press numbers on their keypad or respond verbally. IVR is widely used for handling a large volume of calls, enhancing customer experience, and streamlining customer service operations. With IVR, businesses can offer 24/7 support, route calls efficiently, and collect caller information before they reach a live agent, reducing wait times and improving overall service quality.